Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, email info@jovepublishing.com to request a return. Customers are responsible for return shipping costs.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
Our books are printed to order and shipped directly by our fulfillment partner, Bookvault.
For standard U.S. and U.K. orders, please allow approximately 1–3 weeks for printing and delivery. Timing varies depending on the book format, shipping method, and delivery address. Orders requiring international shipping may take longer.
You’ll receive a shipping confirmation email once your order is on its way. Delivery times are estimates and may be longer during holidays or busy periods.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.